Watford Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Watford Cleaner provides cleaning services to domestic and commercial customers in the United Kingdom. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company, or organisation that engages Watford Cleaner to provide cleaning services.

Company means Watford Cleaner, the provider of the cleaning services.

Services means the cleaning services provided by the Company, whether one-off, regular, or ad hoc.

Premises means the property or area where the Services are to be carried out.

Cleaner means any person appointed or subcontracted by the Company to carry out the Services.

Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any specific booking details confirmed by the Company.

2. Scope of Services

The Company provides domestic and commercial cleaning services, including but not limited to general house cleaning, deep cleaning, end of tenancy cleaning, office cleaning, and related tasks as agreed at the time of booking.

The precise scope of work, including rooms or areas to be cleaned, requested tasks, and any special instructions, will be agreed between the Client and the Company at the time of booking and confirmed by the Company. Any changes to the agreed scope must be requested through the Company and may result in an adjustment to the price or schedule.

3. Booking Process

Bookings may be requested through the Companys chosen booking channels. A booking request does not constitute a confirmed booking until it has been accepted and confirmed by the Company.

The Client must provide accurate information concerning the Premises, including size, condition, parking availability, and any specific access instructions. The Company reserves the right to adjust the quoted price or duration if the information provided is inaccurate or incomplete.

For regular cleaning services, the Client will agree a recurring schedule with the Company. The Company will use reasonable efforts to provide the same Cleaner or team where possible, but cannot guarantee this.

The Company reserves the right to decline or cancel any booking at its discretion, including where the Premises are deemed unsafe, inaccessible, or unsuitable for the provision of Services.

4. Access to Premises

The Client is responsible for ensuring safe and reasonable access to the Premises at the agreed time. This may involve arranging key collection, providing access codes, or ensuring that someone is present to grant entry.

If the Cleaner is unable to gain access to the Premises at the scheduled time, waiting time and any delay may be chargeable. If access cannot be obtained within a reasonable period, the visit may be treated as a late cancellation, and the applicable cancellation charges may apply.

The Client must inform the Company in advance of any alarm systems, door entry systems, or particular security considerations. The Company accepts no liability for any loss arising from incorrect or incomplete access information provided by the Client.

5. Client Obligations

The Client must ensure that the Premises are in a condition suitable for cleaning, including providing reasonable access to areas to be cleaned and removing items that may obstruct cleaning.

The Client must inform the Company in advance of any hazards, risks, or delicate items on the Premises, including fragile objects, valuable items, sensitive surfaces, or particular health and safety concerns.

The Client is responsible for securing or storing away valuables, cash, jewellery, and confidential documents before the start of each visit. The Company does not accept responsibility for loss of unsecured valuables.

The Client agrees not to directly employ, engage, or offer work to any Cleaner introduced by the Company for a period of 12 months following the last date that Cleaner provided Services on behalf of the Company, unless expressly agreed with the Company in writing and any applicable introduction fee is paid.

6. Pricing and Payments

The price for the Services will be confirmed to the Client at the time of booking, based on the information provided. Prices may be calculated per hour, per job, or per visit, as specified by the Company.

The Company reserves the right to review and amend its prices from time to time. Any changes to the rates for regular Clients will be notified in advance.

Unless otherwise agreed, payment is due in full upon completion of the Services or in accordance with any payment schedule agreed for regular or commercial Clients. The Company may require payment in advance or a deposit for certain types of bookings such as end of tenancy or deep cleans.

Payment methods accepted will be communicated by the Company and may include bank transfer, card payment, or other electronic payment methods. Cash payments may be refused at the Companys discretion.

Invoices, where issued, are payable by the due date specified. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable law.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving advance notice to the Company within the timeframe specified below.

For one-off bookings, at least 48 hours notice is usually required to cancel or reschedule without charge. For regular bookings, at least 24 hours notice is usually required to cancel or reschedule an individual visit without charge. The Company may specify different notice periods for certain services, which will be communicated at the time of booking.

If the Client fails to provide sufficient notice, the Company may charge a cancellation fee up to the full value of the scheduled visit, to cover costs and loss of earnings.

If the Cleaner arrives at the Premises and is unable to gain access, or if the visit cannot be carried out due to circumstances within the Clients control, this may be treated as a late cancellation and charged accordingly.

The Company may cancel or modify a booking due to circumstances beyond its reasonable control, including staff illness, severe weather, transport disruption, or unsafe site conditions. In such cases, the Company will offer to reschedule the visit at a mutually convenient time and will not be liable for any resulting loss.

8. Service Quality and Complaints

The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the cleaning, the Client must notify the Company as soon as possible, ideally within 24 hours of the visit.

Where a complaint is accepted, the Company may arrange a return visit to rectify the issue, offer a partial refund, or provide another form of reasonable remedy at its discretion. The Client must allow the Company an opportunity to inspect and, if appropriate, correct any alleged defect in the Services.

No refund or reduction in charge will be considered where the Client does not give the Company a reasonable opportunity to resolve the issue.

9. Cleaning Products and Equipment

Unless otherwise agreed, the Company will provide its own basic cleaning products and equipment suitable for carrying out the Services. The Client must inform the Company in advance of any allergies, sensitivities, or restrictions relating to cleaning products.

If the Client prefers to supply their own products or equipment, they must ensure they are safe, fit for purpose, and available on the Premises at the time of the visit. The Company will not be liable for poor results caused by unsuitable or defective products or equipment provided by the Client.

10. Health, Safety, and Waste Regulations

The Company and its Cleaners will perform the Services in accordance with applicable health and safety requirements. The Client must ensure that the Premises are safe and that any known hazards are clearly communicated in advance.

The Company will not handle or remove hazardous, clinical, or specialist waste, including but not limited to medical waste, syringes, chemicals, asbestos, or materials that require licensed disposal. The Client is responsible for arranging appropriate specialist contractors where such waste is present.

General household or office waste removal will be carried out only as agreed and in compliance with relevant waste regulations. The Company may refuse to remove or dispose of excessive waste or items that cannot be handled through normal refuse or recycling channels.

The Client must not request the Cleaner to undertake any task that is unsafe, illegal, or outside the agreed scope of Services. The Cleaner may refuse any request that they reasonably consider to breach health and safety standards or regulatory requirements.

11. Liability and Insurance

The Company will exercise reasonable skill and care in the provision of the Services and will maintain appropriate insurance cover where required by law or good industry practice.

The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the price paid or payable for the specific visit during which the incident occurred, except where such limitation is not permitted by law.

The Company will not be liable for any consequential, indirect, or economic loss, including loss of profit, loss of opportunity, or loss of goodwill.

The Company does not accept liability for normal wear and tear, pre-existing damage, deterioration of items due to age or condition, or for items that are not suitable for cleaning using normal methods. This includes, without limitation, discolouration of fabrics, paintwork, or finishes where the underlying condition is weak or unstable.

The Client must report any alleged loss or damage to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the relevant visit. The Client must provide evidence and reasonable cooperation to enable the Company to investigate and, where applicable, make an insurance claim.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot be excluded or limited under applicable law.

12. Force Majeure

The Company shall not be in breach of this Agreement nor liable for delay or failure to perform its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include extreme weather, public health restrictions, strikes, transport disruption, acts of government, or similar events.

13. Privacy and Confidentiality

The Company will handle personal data provided by the Client in accordance with applicable data protection laws. Information will be used for the purposes of managing bookings, providing Services, and maintaining the client relationship.

The Company and its Cleaners will treat the Premises and any information obtained in the course of providing the Services as confidential and will not disclose it to third parties except as required by law or as necessary to perform the Services.

14. Termination of Regular Services

Either party may terminate an ongoing regular cleaning arrangement by giving written notice in accordance with the notice period specified at the start of the service or, if not specified, with at least 14 days notice.

The Company may terminate the Agreement immediately where the Client is in material breach of these Terms and Conditions, fails to pay sums due, behaves abusively toward staff, or creates unsafe working conditions.

15. Amendments

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and to existing regular Clients after reasonable notice of the changes has been given.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any specific booking confirmation or written variations agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements, whether oral or written.